Scaling digital hubs across informal settlements in Kenya: Social surveys and Co-creation

Inclusive Digital hubs offer various opportunities to marginalized urban communities, especially those living in informal settlements. In Kenya, these advantages could include promoting enterpreneurship for small-scale traders, promoting digital literacy, providin aceess to government information and services and enhancing free access to the internet ana digital information. However, manu digital hubs have failed to recognize the heterogenity and diversity of informal settlement communities. Most hubs are often implemented to benefit the minority who have the capacity to access them. For example, developing digital hubs for formally employed citizens. The main challenge would be therefore to co-create inclusive digital hubs that address the needs of the various target groups in informal settlements.

This policy paper offers a step-by-step approach to co-create digital hubs in informal settlements, gain trust in the process and adjust their governance and activities to the local context. By standardizing this process, digital hubs can both be adjusted to local contexts and scaled across Nairobi